Were really sorry if youve experienced delays or the service hasnt met your expectations. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group hlRmk0+}K`,j"c[IvNsztiDc@h Stonewater customer community group on Facebook. To get a job at Stonewater, browse currently open positions and apply for a job near you. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Your name * Your email address * Confirm email * I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. stonewater customer promise. Whether they need emotional, physical or financial support or advice it's always free. stonewater customer promise . The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. California Insurance License #0G51436. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Select Accept to consent or Reject to decline non-essential cookies for this use. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. A free inside look at company reviews and salaries posted anonymously by employees. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Customer Promise There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Retrofit is a key solution to some of the energy bill challenges were facing today. Stonewater did an excellent job of communicating before, during and after our recent roofing job. You can update your choices at any time in your settings. The CCP will then meet and make their recommendations within 5 days of their meeting. New Homes Coordinator Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Pan Sussex priority alignment with Brighton and Hove Questions were not too difficult and it felt very relaxed. June 29, 2022 russell hantz wife; Category: . Stonewater has announced the promotions of two customer experience directors to its management team. Government contracts account for 3.7 million employees in the United States. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. The Customer Complaint Panel who are they and what do they do? Intersectionality, domestic abuse and housing Isgho Votre ducation notre priorit . Overall, 67% of employees would recommend. . Our customer commitments are the service standards weve set with you. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Use this form to report any non-emergency repairs or defects. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Learn more in our Cookie Policy. Bournemouth - England - UK , BH2 6ED. stonewater customer promise . If you are reporting an emergency, please do not utilize this means of communication. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m 2 Stonewater reviews. If you are a tenant and have not yet registered, Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; 0 I am delighted that you are interested in joining Stonewater at this exciting time in our development. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Congratulations to them both.. Job specializations: Customer Service/HelpDesk. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Does Stonewater offer an employee assistance or workplace counselling program? As we break into a new decade, what exactly are the big issues in social housing today? To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Use this form to let us know about incidents of anti-social behaviour. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Our customer commitments are the service standards weve set with you. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. If it matters to our customers it matters to us." Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Over the last three months weve carried out a whopping. . Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Not to mention all the roles that make a business function, in HR, Finance and IT. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Stonewater is a leading social housing provider. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Does there seem to be diversity at Stonewater? The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Scheme Co-ordinator LEARN MORE Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Survivors experience of the housing pathway When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. (Usernames and Passwords are Case-Sensitive). Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Christian Lauterbach - Sicherheit im Betrieb. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . Partnering Surveyor - Design & Special Projects This form will not work unless you enable cookies. 8th March 13:30 Put simply, if you want to make a positive difference, working in housing is for you! We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Overall, 67% of employees would recommend working at Stonewater to a friend. . Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. I will raise any outstanding repair you have with the team and they should be in touch. For all general enquries, including queries about your agreement, paying your rent etc. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . You can see our performance for the last quarter, as well as the previous reports on our website. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. California Insurance License #0G51436. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Customer Service Rep, Remote Customer Service. We aim to respond to all email queries within two working days. Perpetrator accommodation removing the cause of harm You can see our Customer Commitments here. Feedback. (i #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day If you are a registered user, please log in. Watch this space. Listing for: CV-Library. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. stonewater customer promise. CLS Sicherheit - Sicherheitsfachkraft Wien. Customer Service Advisor Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. All answers shown come directly from Stonewater Reviews and are not edited or altered. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 stonewater customer promise. stonewater customer promise. Home; ber CLS; Leistungen; Kontakt / Impressum Or you can send us a message on our website. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. We manage around 32,500 homes in England for over 70,000 customers . 100% of job seekers rate their interview experience at Stonewater as positive. I could pick out names but does that not devalue the work others do. Online/Remote - Candidates ideally in. Stonewater Financial Integrity. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. You could be our next: This button displays the currently selected search type. Changes won't be saved until you sign up for an Enhanced Profile subscription. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Customer enquiries. You must do this within 15 working days of our response. 610 0 obj <>stream To tell us your thoughts, please complete the following, 2 minute survey. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. We aim to respond to all email queries within two working days. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the .