It is usually labeled "Airline Reference Code" or something like that. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81447008', '');}, 'log_autolink_impression');airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. I am tall and not thin so a center seat really isn't fun. Turns out that the SFO-> Frankfurt flight is on United, the remaining are on Lufthansa (codeshare). But with this, they will soon be topping the charts. As I recall it worked out OK, I got an aisle seat and sat with my wife, but it was not in our originally assigned seats, but for the stress it caused us that was the last time I flew Delta to Europe, and I decided to never book directly with Air France, either. You can only switch your seat to another seat or at a lower price. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. I just checked in for our light on United and they send me to Lufthansa to reserve seats. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. Since when is anything with LH best available? Service and perks were mediocre at best. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. Not worth it. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. In the past when I have had the misfortune to fly Lufthansa in economy, I have been able to pay the seat fees in Euros by calling in. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: I think you're jumping the gun here when assuming the worst. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. Lack of transparency, kind of blackmailing. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Please view our advertising policy page for additional details about our partners. Never understood how seat reservations are lost. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Yes, Lufthansa Express Rail includes an advance seat reservation. It appears that things have changed. And to come back later. A few days ago, I happened to look at my United app and noticed that my wife's seat selection was missing. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Sorry, it was such a hassle for you. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. Our main flght attendant was funny ,seemed to enjoy his work and was professional. Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Turkish took good care of me - but I thought it was strange. Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. dont follow the news when it comes to LH and Jews. Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. Somebody needs to take a look at Lufthansa operations in Frankfurt. Please note that the choice is limited under these conditions. You do not meet the conditions for sitting in an emergency exit row. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Save. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. https://www.lufthansa.com/de/de/Sitzplatzreservierung. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Just told me I couldn . Payment flexibility Book now, pay later. Most German I know prefer to fly Easyjet. In addition to surgical masks, FFP2, FFP3, KN95, or N95 standard masks without a valve and not made of fabric are permitted. Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. The economy class passengers are the worst affected. Lufthansa adds $35 seat amendment fee. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445496', '');}, 'log_autolink_impression');Airline and not on Lufthansa planes. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445838', '');}, 'log_autolink_impression');Airline flight <<. Using your booking code you have access to all your flights. However, I imagine the economics change if you have to spend a minimum of 50 for roundtrip seat assignments. If an unforeseen flight disruption results in you needing to be rebooked onto another flight, on which there is no equivalent seat available to you. I think that Lufthansa can now be called a low cost airline after all these changes! You can also book a hotel or a rental car directly, or even take out travel insurance. I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. This is the number that you can use to make a reservation with Lufthansa. The only thing I dont blame them for is their current business class product. Please note that, in this case, the selection can in some circumstances be limited. Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. I picked our seats and were given our boarding passes the next day at the airport. Surprisingly decent food and more than expected. Lufthansa, leading the race to the bottom since becoming a "5-star" airline. We are traveling from SFO to Valencia this Tuesday 2/21 . Lufthansa will begin randomly allocating seats during check-in for base economy tickets. Shame on them. I have to correct you on one thing: A client support delegate will be glad to help you. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Lufthansa offers two types of children's fares: Infant fare - babies up to 2 years of age not occupying a seat travel free of charge on domestic German routes or for 10% of the regular fare on all other routes. He refuses. To request the refund, you must call the Service Centre. Not in terms of fares, but in terms of passenger experience. As a matter of fact that change was enough to where I now AVOID Lufthansa whenever possible! Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. In Economy Class, Lufthansa offers you the option of reserving a seat with extra legroom on almost all types of aircraft. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. Any free seat assignment option for *S or *G? :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). So, in sfo I hoped to choose at the airport. I had to pay $70 to ensure a seat with my husband. Please note, however, that for safety reasons there may be restrictions on your choice. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! Thank you all for your replies. I had to check in, pick seats, and make amendments on two of the airlines with no problem. If they apply this to SEN, I will try hard to avoid LH wherever possible. Klm is was miles and more ahead ,(excuse the pun). I will avoid Lufthansa in the future as much as possible. First off, there is a strike at German Airports today. 7. I ask him for his name he refuses. And they're giving themselves a hell of an exchange rate on the USD there! Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. Benefits. Passengers who are HON Circle Members (excl. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. Normally fly delta or klm. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. At SFO United said I have to see the check Some of these seats are located in the emergency exit rows. The plane took off on time and arrived 45 min early and was not packed. When I got on the plane, there was somebody in my seat. But for now I have left that behind and am enjoying my trip. In such a case, you can change seats free of charge. But United said I had to pick my seats. a change of aircraft type resulting in no equivalent seat being available on the new flight. 2.2. Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. Haven't been successful with Swiss yet. Last night, I noticed that my seats are missing again! First off, there is a strike at German Airports today. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. According to the Seat reservations for Economy Class passengers page on its website, it may not be possible at all for you to request a seat more than 23 hours in advance of your flight because it does not have a Lufthansa flight number. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. their Companions). Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. Received 0 Likes on 0 Posts. Please note the following special conditions in such cases. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. She came back. SO ! You will be allocated a seat automatically when checking in. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. You can pick seats by calling them at 800-645-3880. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. My return didnt! the United website and the Lufthansa website. As Lufthansa described this option up until now: A refund for this reason is not possible. (Easier said than done, my home airports are FRA and DUS.). If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. LH has become one of the worst airlines in Europe. Was very happy with this flight 9 years ago. True, but Aegean does not charge the change of the seat for 25. After the 4th try we are done. The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. Lufthansa is a new RYANAIR. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. As most Airlines around the globe have been charging this fee for a long time, I fully understand. At the gate, it was a madhouse as many others (all?) If you have a credit card that pays for such fees then this would be a charge the benefit would include. We should be OK strike wise. any time. I am posting this out of frustration and to give others a heads up about booking this codeshare. Probably to facilitate service, again at the expense of customers. This website uses cookies so that we can provide you with the best user experience possible. If you dont need a seat assignment or checked bag, the savings could be worthwhile. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. I'm still peeved that they want $50 per seat to select a seat in premium economy. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. They are not. A month before my flight I called to get the best seats I could with $150 in upgrade seating for two. No so fast! The contract comes into effect with the electronic confirmation of the booking. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. In such a case, you can change seats free of charge. You are not travelling with a person who would be dependent on your help in the event of an emergency. The amendment fee is payable once per leg of the trip. A refund for this reason is not possible. Lufthansa has lost its good reputation as it used to be. Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. Wizz Air baggage allowance 5:52 pm. I am back to square one Having paid for seats and having them disappear. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Seat changes may be made due to operational reasons of the airline. Turkish does the same. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! Help with Scoot booking 5:28 pm. This website uses the following additional cookies: (List the cookies that you are using on the website here.). Manage individual bookings. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. We are using cookies to give you the best experience on our website. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. It is not possible to pay the fare on the bus. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I sat out strike day when all flights were cancelled. Your feedback is important in helping us keep our community safe. BTW , " Martin" is an idiot! >> Have you tried getting the PNR(record locator) for the Brussels (ta && ta.queueForLoad ? Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. Vueling flight booked via British Airways - luggage query 6:52 pm. I can see the seating part of the interface, but the link to change seats is gone. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Who cares to fly with these racists anymore? You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution. Let us know in the comments! This is not an ex-Philippine A350 and therefore has a 293-seat layout. All Lufthansa flights have been cancelled. What happens if you can't produce an entry stamp? The seat is reserved at least 52 hours before departure. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. I look at him and go, wow. Brussels airless accepted my LH booking reference, but still unable to select seats "contact our customer services for seat selection" unless I'm willing to "bid" for business class upgrade, AC, doesn't recognise my LH reference number. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. I go to the gate agent and ask for help. Conclusion. (From economy to premium economy). You have booked anEconomy Light fare on a continental flight. and then some people (Hallo Lue!) Economy class on Lufthansa is a bit more comfortable thanks to better seats. LH is the preferred airline to fly in and out of TEL AVIV for religious Jews - they obviously dont care. If you're flying Economy Light, your seat is currently assigned only at check-in. I flew Lufthansa r/t SEA to ATH, January 2022. Reminder Wake up call. Incredible. Authenticate using your booking code or ticket number (E.g. I think you're jumping the gun here when assuming the worst. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. To the point of even threatening the Police. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Each time the agent reinstated our seats and claimed to associate them with our United reservation. You can likewise visit the Lufthansa Airlines site at www.Turkish.com to reserve a spot on the web. I always checked in . Tipping for wheel chair assistance 6:02 pm. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at Book your preferred seat when booking your flight. The group is . Lufthansa Airlines Booking 844-822-0538 Number is an efficient and convenient way to book flights with Sun . I flew three airlines in my trip to Greece from California. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. However, an upgrade is unfortunately not possible for technical or legal reasons in the following cases: Tickets that have not yet been issued; Tickets that are part of a group booking; Tickets whose booking includes a child under 2 standard seat, seat in the preferred seating zone, seat with more legroom). My bags were stuck in Frankfurt. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. I will not fly Lufthansa any more. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. If you want to view/print itinerary, go to www.checkmytrip.com and put in your reservation code and . Lufthansa has been worse than Ryanair for a while already. You change your seat, but the new seat is cheaper or free of charge. Heck with them. In reality, the differences between budget airlines and full-service ones keep reducing every day. I would bet that Lufthansa's competitors in this market also charge similar fees. The preferred seating zone reservation can be done at the time of flight booking or any time after flight booking up until 52 hours (LH) / 48 hours (OS) prior to departure. Hope this helps some people who arent aware of this - dont book a bag! Visit www.lufthansa.com for more information. Luft was my go to European airline but teutonic idiocy is obvious here. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Please note: If you are flying to or from Berlin (TXL), Cologne (CGN), Dusseldorf (DUS), London (LHR) or Stuttgart (STR . Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Per Lufthansa website. Photo: Vincenzo Pace | Simple Flying. How can such an airline still have such a loyal following. I Called Lufthansa to find out. Also, there are negotiations scheduled on the 2/22-23. more, You seem to have JavaScript disabled. Time to leave star alliance and seek for better options. This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. You will be asked to enter your information and then directed to a customer service representative. You are not travelling with a small animal in the flight cabin. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. I picked our seats and were given our boarding passes the next day at the airport. LFH flights service have been deteriorating significantly both on the ground and on air. Never again! On neither leg did we have the seats I originally selected. To be honest, Skyteam offers the most competitive product in Europe. (Can't remember whether I used my Lufthansa account or not.) For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class.