I just LOVE MY NEW BEAUTIFUL NEW RING. They had it sent back and returned on December 29th. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. 8:30am - 10:00pm; Tue. The eligible items for the discount range a lot. The size was incorrect! Wife wore the earrings once in January. Please DO NOT SHOP AT KAY'S. Shop the latest and enjoy express delivery and free returns today. I am beyond frustrated with the service department at Kay Jewelers. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Unless I can find my repair slip, they will not replace it. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Please see our return/exchange policy. .left-navigation .nav-link a:hover, Global Technical Recruiter. Desired outcome: It should NOT be this hard to get my money back. I returned the earrings to the store on 2/26. If you continue I feel very misled and ripped off ! I have no clue why there are so many negative reviews. Also got a gem of a gift for Mom. Enjoy reading our tips and recommendations. } 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 This will surely increase the credibility of your complaint. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. How long do I have to pick up my merchandise? Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Customer Service Technical Support. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Kay Jewelers does not raise credit limits automatically as a matter of policy. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. She found the exact ring at another kay store in riverside. This review was chosen algorithmically as the most valued customer feedback. What industry does Kay Jewelers compete in? Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers competes in Retail industry. This situation became the most unprofessional experience of our lives! I will be sure to share this with everyone I know. Initial Kay Jewelers complaints should be directed to their team directly. 30 days? You will need to provide your account information and payment method when you call. Shipping has always been top notch and quality too. Not an email. I suggest you find a better place to buy your Jewelry if you want good service. Beyond that, he took no responsibility for the monetary loss. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Chat support people have zero idea what they are doing. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. I would like to write a letter to your corporate offices. I purchased 3/4 diamond studded earrings. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Returning your KAY purchase is easy. 2023 HotDeals.com, All rights reserved. Thanks again Ashley! We were never notified about the incident. When will my credit card be charged for my in-store pick up? We appreciate that you've chosen Kay Jewelers. Kay Jewelers has resolved 87 complaints. We were baffled because we have a Kay's credit card, and have been there several times prior. You should not buy your engagement ring from this jeweler. Certain metals such as tungsten and titanium cannot be sized. The trade-in value is the original purchase price, excluding charges such as tax and shipping. They are the WORST company to deal with for a refund. Not very customer friendly, Desired outcome: Pinterest (Visited 147 times, 1 visits today) You may also like. I put my ring in bleach and ruined it. A link has directed you to this review. With our free tools, you can check out the . Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Why do you measure jewelry in millimeters? Grab your savings right now. If your finger is a different size, we can adjust the ring. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . I don't believe that we should be charged. The eligible items for the discount range a lot. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Really on a Sunday? I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. I am currently experiencing the same issue! I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. We let her know we did not want to buy anything at the moment. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Custom designed jewelry is not returnable. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Read More. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! cart reminders from KAY at the cell number used . You'll have great cow workers and flexible schedule Chatting with Kay Jewelers Customer Service. How can they make sign that and dont release my ring? November.25.22 5:20pm. Since then I've heard nothing from them. Top of the Page, If I want to mail a payment , what address should I send it to? Later I was told it was a custom order and not returnable for that reason. Go ahead. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We appreciate that you've chosen Kay Jewelers. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Then I could buy the warranty after the repair for a few more hundred dollars. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. They accused me of not bringing the ring in and basically called me a liar. I will continue to put this review everywhere I can! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. There can be some limitations, so pay attention. Really?!? I ordered two pairs of earrings online. Is this your company? Exchanges can be made at any Kay Jewelers location. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. Kay Jewelers was founded in August 14, 1910. 2020 for repair. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Design-a-ring: Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. I was told they couldn't resize them, which seemed odd for a 'jewelers'. For a price quote on specific engraving requests, please visit your local KAY Outlet store. The business is located in Newburgh, New York, United States. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. The Extended Service . Compare Coupons patiently and you may be able to get a 10% OFF. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. I have never bought any real gold that would break the way these pieces continue to break. It's time to enjoy your shopping with such a big sale. Get questions answered and resume your conversations easily! In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. I will pay a private jeweler to fix the earrings. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Either another chain or another piece of jewelry or refund. Contacted Kay Jewelers. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. (Trade-ins are not accepted at kay.com.) I came by with my boyfriend to just look around. Second pair one earring was broken. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Monday to Friday: 7 AM 1 AM ET. } You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Desired outcome: That ring is worth 3x that amount now, and $600 for it is unacceptable. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Kay Jewelers customer service and expertise. This means that we may receive a commission This being, because it wasnt inspected. I paid approx. background: #515666; If youd rather exchange your purchase for something new, great! I want the additional 5% off. Thank you Catherine for going out of your way to replace my exact match ring. Please try again. An expert can help you narrow down options and find the perfect jewelry. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. 5. I am only giving one star since you have to give a star to do the review. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. We went to the Kay Jewelers located in Pentagon Mall. Find over 27 million businesses in the United States on The Official Yellow Pages website. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it.
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